After reading the other responses to this thread I'd like to reiterate some
points others have made that I agree with:
(1) A better description of the case would be helpful. Some of us open a
lot of cases.
(2) A survey for every case is too much. If it's just a drive replacement
or a simple administrative task like updating the location of a filer, a
survey is really not necessary. I tend to ignore all the surveys I get now
just because I get ones for cases that don't justify a survey, and without a
detailed description its not worth my time to go to NOW to figure out which
case was which.
(3) NOW is much more confusing and harder to use since the last redesign.
It's also too slow. Also, PLEASE please please MAKE THE COOKIES PERSISTENT.
Especially since it is so slow, it is a major PITA to have to sign in EVERY
TIME I GO TO THE PAGE. WHY IS THIS NECESSARY? (Sorry about yelling but this
bothers me a lot.)
Haha. Venting. Thanks for listening.
Thanks,
Tom
-----Original Message-----
From: Chris Thompson [mailto:cet1@cus.cam.ac.uk]
Sent: Wednesday, April 25, 2001 3:04 PM
To: toasters@mathworks.com
Subject: "Case survey" stuff from NetApp
What do you do with the the e-mail that arrives from
Quality.Manager@netapp.com
after a problem is closed with NetApp, inviting you to fill in a "5 STARS
Survey"
form? I admit I throw them in the e-wastebin.
It seems to me that providing only a method of returning these (probably
only
marginally meaningful) answers by e-mail is absolutely pessimal. If they
really
want to increase the response rate, surely NetApp should provide a method
using forms at now.netapp.com? My vague recollection is that at one time
a WWW-browser-based method was offered, but this doesn't seem to be the
case now.
Chris Thompson University of Cambridge Computing Service,
Email: cet1@ucs.cam.ac.uk New Museums Site, Cambridge CB2 3QG,
Phone: +44 1223 334715 United Kingdom.
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