It depends on how you open the browser. If it's just a pre-defined URL that
takes you right to the survey form where you just type your answers and
submit it, that would likely be faster for me. But it depends on your email
client and your work habits, how long your machine takes to bring up a
browser, etc.
Ideally, if it were up to me, both options would work. There would be a URL
at the top of the message and also the ability to reply with your answers.
-- Mike Sphar - Sr Systems Administrator - Engineering Support Services - Remedy Corporation BOFH, GWP, MCP, MCP+I, MCSE, BFD-----Original Message----- From: Mohler, Jeff [mailto:jeff.mohler@netapp.com] Sent: Wednesday, April 25, 2001 3:44 PM To: Sullivan, Justin; 'Chris Thompson'; toasters@mathworks.com Subject: RE: "Case survey" stuff from NetApp
I would think that it would take more of my time, to load up the WWW browser to work it there, than to insert five numbers between the ()'s.
-----Original Message----- From: Sullivan, Justin [mailto:Justin.Sullivan@netapp.com] Sent: Wednesday, April 25, 2001 1:22 PM To: 'Chris Thompson'; toasters@mathworks.com Subject: RE: "Case survey" stuff from NetApp
Capital idea..
We would certainly like to have more surveys returned - we should like to see EVERY survey returned.
You have an excellent point - why not have a web-based survey form? Easy, friendly, quick.. Back in the days when I was a NetApp customer, I admit, I threw them away too - too much trouble to fill out the e-mail form; who has that kind of time anymore?
I have passed your idea along to the folks in Customer Satisfaction who can make this happen.
Cheers!
--- Justin Sullivan Network Appliance, Technical Support Engineer Network Appliance Certified Associate justins@netapp.com Get answers NOW! - NetApp On the Web - http://now.netapp.com Tech Support Hotline: 1-888-4NETAPP
-----Original Message----- From: Chris Thompson [mailto:cet1@cus.cam.ac.uk] Sent: Wednesday, April 25, 2001 3:04 PM To: toasters@mathworks.com Subject: "Case survey" stuff from NetApp
What do you do with the the e-mail that arrives from Quality.Manager@netapp.com after a problem is closed with NetApp, inviting you to fill in a "5 STARS Survey" form? I admit I throw them in the e-wastebin.
It seems to me that providing only a method of returning these (probably only marginally meaningful) answers by e-mail is absolutely pessimal. If they really want to increase the response rate, surely NetApp should provide a method using forms at now.netapp.com? My vague recollection is that at one time a WWW-browser-based method was offered, but this doesn't seem to be the case now.
Chris Thompson University of Cambridge Computing Service, Email: cet1@ucs.cam.ac.uk New Museums Site, Cambridge CB2 3QG, Phone: +44 1223 334715 United Kingdom.
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