At 4/25/2001 08:04 PM, Chris Thompson wrote:
>What do you do with the the e-mail that arrives from
>Quality.Manager@netapp.com
>after a problem is closed with NetApp, inviting you to fill in a "5 STARS
>Survey"
>form? I admit I throw them in the e-wastebin.
I hit reply and fill them out. It only takes a second, certainly quicker
than going to a web site to do it. I assume that it helps them generate
metrics of some sort, and from that they can at least attempt to see the
trends over time. Typing this e-mail took 20X longer than filling out their
survey ever does.
-- Mike
Mike.Mueller@jpl.nasa.gov
This archive was generated by hypermail 2b29 : Wed Apr 25 2001 - 16:52:48 EDT