How to re-fail a disk to trigger autosupport?

From: Adam McDougall (mcdouga9@egr.msu.edu)
Date: Tue Sep 23 2008 - 12:28:25 EDT

  • Next message: Adam McDougall: "Re: How to re-fail a disk to trigger autosupport?"

    We had a disk fail in a shelf on a filer with expired support, which
    created a case at the time but it was closed without replacement due to
    lack of support on the filer. However, as part of the support agreement
    on a new cluster, it was in a shelf that would be covered when attached
    to one of the new filers. Now that we have that shelf attached to the
    new filer, all I get is:
    Mon Sep 22 17:18:22 EDT [hostname: disk.init.failureBytes:error]: Disk
    0b.23 failed due to failure byte setting. I tried replugging the disk
    and all I got was the same message in the log. After the message in the
    log, the filer acts like the disk isn't present as per commands below.
    How can I trick it intro triggering an autosupport so my bad disk gets
    replaced? Thanks.

    > disk fail 0b.23
     disk fail: Disk 0b.23 not found

    > disk show 0b.23
      DISK OWNER POOL SERIAL NUMBER
    ------------ ------------- ----- -------------



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